Shipping & Return
Shipping & Returns
ORDERS
Unfortunately, sometimes things sell out in our physical store before we're able to process online orders. If that happens, we'll let you know as soon as possible through email.
If you have any questions about your order or if you are interested in an item that is currently out-of-stock, please feel free to give us a call during business hours at (55)55557240 or email us at sales@thebritishbookstore.com (our home business which runs the London and Souvenirs site)
SHIPPING
Shipping costs are automatically calculated by carriers. If the calculated costs are higher than the actual shipping cost, we will refund you the difference.
London Art and Souvenirs offers free domestic shipping on orders over $50.00usd (Mexico) $950.00MN for a limited period only.
All international shipping on orders over $199.00usd.
Orders that are placed between Monday-Friday will ship within 24 hours pending availability and payment verification. This excludes holidays.
Orders that are placed on Saturday and Sunday will ship the following Monday.
INTERNATIONAL SHIPPING
London Art and Souvenirs does ship internationally. However, please be aware that we do not cover duty. If you have any questions, check with your country's laws and regulations.
No free shipping on international orders or returns unless otherwise specified ( offers, special sales days etc…)
If you have any further questions regarding shipping please contact us at
ONLINE RETURN POLICY
We hope everything we sent is perfect, but in the event you need a different size, color or style, or simply want to return the item for a refund or credit, we are here to help.
In order to initiate a return, please email us at sales@thebritishbookstore.com call us at 55-55557240 to get a Return Authorization. When initiating an RA, please include all items from your transaction that you would like to return or exchange. Please allow up to 72 hours for your return request to be received and approved.
Online orders that are returned or exchanged must be received within 14 days of post-marked date. We strongly recommend requesting an exchange as soon as possible in order to meet our 14 day policy.
London Art and Souvenirs will not accept any returns or exchanges after 14 days.
Merchandise discounted below 20% off is non-refundable.
Merchandise must be returned in its original condition (unworn, unwashed, unaltered) with tags attached, and must be accompanied by the sales receipt. We reserve the right to deny a refund based on the condition or the tardiness of the returned merchandise.
If you spent $500usd or more on an order, you are eligible for free return shipping. Please contact us for a return shipping label. Otherwise, buyers are responsible for return shipping costs, and original shipping charges are non-refundable.
No returns on special orders.
